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Job Description | Barista

RESPONSIBILITIES:

Promotes coffee consumption by educating customers; selling coffee and coffee grinding and brewing equipment, accessories, and supplies; preparing and serving a variety of coffee drinks, along with pastries and cookies.

Welcomes customers by determining their coffee interests and needs.

Educates customers by presenting and explaining the coffee drink menu; answering questions.

Prepares and sells coffee drinks by following prescribed recipes and preparation techniques for coffee drinks, such as, espresso, latte, and cappuccino.

Generates revenues by attracting new customers; defining new and expanded services and products.

Maintains inventories by replenishing coffee bean supply; stocking coffee brewing equipment; maintaining supplies, pastries, and cookies for coffee bar.

Keeps equipment operating by following operating instructions; troubleshooting breakdowns; maintaining supplies; performing preventive maintenance; calling for repairs.

Maintains safe and healthy work environment by following organization standards and sanitation regulations.

Improves quality results by studying, evaluating, and re-designing processes; implementing changes; maintaining and improving the appearance of the store and coffee bar.

Updates job knowledge by participating in educational opportunities; reading coffee, retail trade, and food service publications; maintaining personal networks.

Enhances coffee shop reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

Other duties as assigned.

Qualifications / Skills:

  • Listening

  • Verbal communication

  • Customer focus

  • Customer service

  • Basic safety

  • People skills

  • Action-oriented

  • Organization

  • Selling to customer needs

  • Attendance

  • Client relationships

  • Ability to lift 50lbs +

Education, Experience, and Licensing Requirements:

  • High school diploma, GED, or equivalent preferred

  • Prior café or coffee shop experience a plus

  • Familiarity with telephone, office, and point-of-sale software

  • All necessary certifications per the Chicago Department of Public Health (Food Service Certificate, etc.) a plus

On the job, bar training

Competitive hourly wage + tips with opportunity for growth

PHYSICAL DEMANDS AND WORK ENVIRONMENT

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or finger, handle, or feel objects, tools or controls. The employee is often required to stand; walk; sit; reach with hands and arms; climb or balance; and stoop, kneel, and crouch. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus. The noise level in the work environment is usually moderate.

NOTE

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.

The company is an Equal Opportunity Employer, drug free workplace, and complies with ADA regulations as applicable.